Contact Us


	WIS Hotline 1800-227-1188 Operating Hours: Mon - Fri: 8.30am to 5.30pm Sat, Sun and public holidays: Closed Eves of Christmas, New Year and Chinese New Year: 8.30am to 1.00pm WSS Hotline (For Training Related Enquiries) 1800-536-8333 Operating Hours Mon - Fri: 8.30am to 5.30pm Sat: 8.30am to 1.00pm
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Service Standard

We will strive to meet the service standard stated below.

General	Standards
Correspondence	We aim to reply to your enquiry¹ within 5 working days² from the day of receipt. To help us respond to you more quickly, please ensure your email address is updated and write to us at CPFB Write to us. Otherwise, it may take up to a month for you to receive a hardcopy reply. For enquiries with information available on the Workfare website, please refer to the FAQ page. This is the quickest way to get an answer. For enquiries where answers are available in our FAQs, we may not reply.

General

Standards

Correspondence

We aim to reply to your enquiry¹ within 5 working days² from the day of receipt.

To help us respond to you more quickly, please ensure your email address is updated and write to us at CPFB Write to us. Otherwise, it may take up to a month for you to receive a hardcopy reply.

For enquiries with information available on the Workfare website, please refer to the FAQ page.

This is the quickest way to get an answer. For enquiries where answers are available in our FAQs, we may not reply.

_{¹Enquiries do not include appeals for Workfare, which require a longer processing time depending on the case’s complexity.

²“Working days” refer to Mondays to Fridays, excluding public holidays.}